Technical Account Manager

Position Technical Account Manager

Location Mumbai, India

About LRN

Do you want to use your expertise to help people around the world do the right thingJoin us at LRN to be a part of a global company where you can make an impact

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm

More than 2,500 companies worldwide (including the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures

In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage

By acting upon shared values, companies and their people find the means to out behave and outperform

About the role

The Technical Account Manager should be a tech-savvy professional with the ability to explain technical details and requirements to a non-technical audience

The incumbent will be results-driven and aspire to achieve defined goals

The role will recommend best practice solutions to any request or related issues within the LRN LMS

The TAM will analyse customers needs and suggest upgrades or additional features to meet their requirements

Serve as the single point of contact (SPOC) for technical integrations for existing clients, facilitating smooth integration processes and addressing any technical challenges or queries promptly

Act as the dedicated technical account manager for clients opting for extended onboarding team services, serving as their primary liaison for all technical and platform-related matters

Collaborate closely with clients and internal stakeholders to understand technical requirements, assess feasibility, and develop customized solutions to meet client needs effectively

Lead the technical implementation process for clients, coordinating activities across cross-functional teams such as Sales, Technology, and Operations to ensure successful execution within defined timelines

Provide proactive support and guidance to clients on platform usage, configuration, and optimization to maximize the value derived from our services

Conduct regular check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or upselling of additional services

Work closely with the product development team to relay client feedback, prioritize feature requests, and contribute to the continuous improvement of our platform based on client needs and market trends

Actively participate in the development and maintenance of standardized operational processes, documentation, and best practices related to technical integrations and client support

Identify, assess, and manage potential risks associated with technical integrations and client engagements, developing contingency plans to mitigate any adverse impacts on project timelines or outcomes

Prepare and communicate regular project updates, technical reports, and performance metrics to internal stakeholders and clients, ensuring transparency and alignment with project objectives