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Engaged Employer

Oracle

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3.7

based on 5.2k Reviews

Video summary

1418 Oracle Jobs

Principal Technical Account Representative (TAM) - SAAS

Oracle India Pvt. Ltd.

3.7

based on 5.2k Reviews

4-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Principal Technical Account Representative (TAM) - SAAS

Oracle

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Tamil SCM Oracle Artificial Intelligence Project Management ERP Systems

+ 4 more

Job Description

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good understanding on Oracle SaaS and ERP/HCM/SCM Modules
Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects
Experience conducting a project management in cloud-based (Oracle SaaS) technology
Hands-on Oracle SaaS ERP/HCM/SCM implementation experience
Good knowledge of Artificial Intelligence and specifically embedded SaaS AI features
Effectively manages scope and customer expectations on individual assignments
Follows through on all assignments and takes ownership of client issues
Coordinate with Product Manager and business partner to model, design, and build business solutions.
Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
Solid project management experience; PMP is desirable
Should have a strong customer management skill
Excellent standout colleague, willing to learn new technologies & problem-solving skills
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
Strong organization skills, detail oriented & communication skills
University degree, with post graduate technical or management qualifications or other relevant experience.
Fusion ERP/HCM/SCM Certification preferred

Your Qualifications:

The candidate should have demonstrated ability in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with their customers is must.

The role will be based in Bangalore / Hyderabad / Delhi

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

As a TAM, manage the service delivery through virtual team of resources.
Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
Manage customer requirements for upgrades and migration.
Manage collaborators, create and publish the project plans, and other documents
Manage the project kick-off and governance throughout the project life cycle.
Work on improvement initiatives as required

ACCOUNTABILITIES

Review existing services & contracts and understand the scope thoroughly.
Generate & manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
Deliver regular business and operational reviews to key business collaborators.
Implement Service Improvement policy and processes.
Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

Technology Organisational Change
AI Adoption
Contractual and Financial Control
Service plans and Governance
Problem and Incident Management
Issue and Risk Management
Critical issue Management
Standard Process Advice and Recommendations
Business Development and Renewals
Customer Satisfaction
Provide leadership, motivation and direction

Employment Type: Full Time, Permanent

Read full job description

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What people at Oracle are saying

Account Representative salary at Oracle

reported by 1 employee with 11 years exp.

₹13.9 L/yr - ₹17.8 L/yr

266% more than the average Account Representative Salary in India

View more details

What Oracle employees are saying about work life

based on 5.2k employees

80%

89%

78%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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