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Principal Technical Account Representative (TAM) - SAAS
4-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Principal Technical Account Representative (TAM) - SAAS
Oracle
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Our Ideal Candidate:
Our ideal candidate will typically be expected to demonstrate the following attributes:
- Good understanding on Oracle SaaS and ERP/HCM/SCM Modules
- Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects
- Experience conducting a project management in cloud-based (Oracle SaaS) technology
- Hands-on Oracle SaaS ERP/HCM/SCM implementation experience
- Good knowledge of Artificial Intelligence and specifically embedded SaaS AI features
- Effectively manages scope and customer expectations on individual assignments
- Follows through on all assignments and takes ownership of client issues
- Coordinate with Product Manager and business partner to model, design, and build business solutions.
- Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
- Solid project management experience; PMP is desirable
- Should have a strong customer management skill
- Excellent standout colleague, willing to learn new technologies & problem-solving skills
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
- Strong organization skills, detail oriented & communication skills
- University degree, with post graduate technical or management qualifications or other relevant experience.
- Fusion ERP/HCM/SCM Certification preferred
Your Qualifications:
The candidate should have demonstrated ability in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with their customers is must.
The role will be based in Bangalore / Hyderabad / Delhi
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
- As a TAM, manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Manage customer requirements for upgrades and migration.
- Manage collaborators, create and publish the project plans, and other documents
- Manage the project kick-off and governance throughout the project life cycle.
- Work on improvement initiatives as required
ACCOUNTABILITIES
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
- Deliver regular business and operational reviews to key business collaborators.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
- Technology Organisational Change
- AI Adoption
- Contractual and Financial Control
- Service plans and Governance
- Problem and Incident Management
- Issue and Risk Management
- Critical issue Management
- Standard Process Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Employment Type: Full Time, Permanent
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What people at Oracle are saying
Account Representative salary at Oracle
reported by
1
employee
with 11
years exp.
₹13.9
L/yr - ₹17.8
L/yr
266%
more
than the average Account Representative Salary in India
View more details
What Oracle employees are saying about work life
based on 5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
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Principal Technical Account Representative (TAM) - SAAS
4-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
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