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Principal Technical Account Representative (TAM) - SAAS
4-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Principal Technical Account Representative (TAM) - SAAS
Oracle
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Good understanding on Oracle SaaS and ERP/HCM/SCM Modules
- Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects
- Experience conducting a project management in cloud-based (Oracle SaaS) technology
- Hands-on Oracle SaaS ERP/HCM/SCM implementation experience
- Good knowledge of Artificial Intelligence and specifically embedded SaaS AI features
- Effectively manages scope and customer expectations on individual assignments
- Follows through on all assignments and takes ownership of client issues
- Coordinate with Product Manager and business partner to model, design, and build business solutions.
- Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
- Solid project management experience; PMP is desirable
- Should have a strong customer management skill
- Excellent standout colleague, willing to learn new technologies & problem-solving skills
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
- Strong organization skills, detail oriented & communication skills
- University degree, with post graduate technical or management qualifications or other relevant experience.
- Fusion ERP/HCM/SCM Certification preferred
- As a TAM, manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Manage customer requirements for upgrades and migration.
- Manage collaborators, create and publish the project plans, and other documents
- Manage the project kick-off and governance throughout the project life cycle.
- Work on improvement initiatives as required
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
- Deliver regular business and operational reviews to key business collaborators.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
- Technology Organisational Change
- AI Adoption
- Contractual and Financial Control
- Service plans and Governance
- Problem and Incident Management
- Issue and Risk Management
- Critical issue Management
- Standard Process Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Employment Type: Full Time, Permanent
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