Program Manager 4-ProdDev

TPM Clinical Operations

As part of the Clinical Operations Team, a Technical Program Manager (TPM) plays a critical role in aligning priorities from various service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This TPM will design, coordinate, and execute programs that have huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded technical background, strong experience working with customers and support organizations and come with a history of leading large-scale projects end-to-end.

We are specifically looking for a Principle Technical Program Manager to join our team. You will be responsible for managing large scale and complex technology projects focused on improving the collaboration across the OHAI ecosystem, reducing defects and incidents and enabling continuous improvement in Clinical Operations to improve the customer experience and operational efficiency.

Qualifications:

• 6 or more years of project management, support management, security, incident management, escalation management and release management or related experience
• Demonstratable experience managing large, organization-wide programs focused on improving efficiency, organization and visibility to business drivers
• Previous experience of cloud technologies, engineering, software, and systems development lifecycles, a strong background in Technical Program Management
• Data-driven approach to solving problems and ability to deep dive to understand the nature of a problem
• Experience developing or managing engineering or product portfolio planning and tracking processes and cadences
• Ability to clearly articulate the value-add of TPM to engineering and product organizations
• A natural problem-solver and strategic thinker who takes ownership
• Efficiently and effectively communicating findings/progress to cross-functional teams, senior leadership, and the broader organizations