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AXA Business Services

Compare

3.9

based on 1.4k Reviews

65 AXA Business Services Jobs

Client Analytics Analyst

AXA Business Services Pvt Ltd

3.9

based on 1.4k Reviews

2-3 years

Gurgaon / Gurugram

1 vacancy

Client Analytics Analyst

AXA Business Services

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Excel Data Visualization Business Operations Client Servicing

+ 4 more

Job Description

The Client Analytics team plays a pivotal role to enhance client satisfaction and drive business growth by extracting meaningful patterns from vast datasets, providing actionable recommendations to optimize client relationships, and contribute significantly to our overall strategic objectives. The Client Analytics team is part of the agile AXA XL Global Clients Office which offers valuable opportunities to be part of transversal projects within the department. We re looking for an enthusiastic and driven colleague to join the team. This is a great opportunity for the right candidate to develop their strengths and capabilities whilst delivering value aligned to AXA XL s strategic priorities. This role will work with a variety of functions across AXA/AXA XL with exposure to senior leaders.

DISCOVER your opportunity

What will your essential responsibilities include?

Actively engage in projects and initiatives under the responsibility of the Head of Client Analytics.

Jointly work with other AXA XL departments (e.g., IDA, Regions) to continuously improve clients data.

Conduct in-depth analyses of client data to derive actionable insights.

Be part of the taskforce framing and building AXA XL Client NPS program, perform quantitative analyses on AXA XL NPS performance, provide quarterly updates to the Leadership Team and the Regions on client feedback and satisfaction metrics.

More broadly, be involved to transversal initiatives within the Client Office and c ontribute to the development of the Chief Client Office team s tools, skills, and culture.

Continuous improvement: Collaborating with teams to improve data collection processes, analysis methods, and data-driven decision-making within the organization.

Reporting: Summarizing and presenting findings to stakeholders through reports, presentations, or other means.

Data collection: Gathering data from various sources, such as databases, spreadsheets, and other systems.

Data cleaning and preprocessing: Ensuring the data is accurate, complete, and formatted correctly for analysis.

Data analysis: Using statistical methods and data analysis tools to identify trends, patterns, and relationships within the data.

Data visualization: Creating visual representations of data, such as charts, graphs, and dashboards, to communicate findings effectively.

Identifying insights: Drawing meaningful conclusions from the data and providing actionable recommendations based on the analysis.

You will report to the Head of Client Analytics.

SHARE your talent

We re looking for someone who has these abilities and skills:

Required Skills and Abilities:

Analytical skills: The ability to gather, analyze, and interpret data to make informed decisions.

Brings in a collaborative spirit, a can-do attitude, and a Customer First mindset.

Passion for digital, data, and AI and experience working within a digital and data-driven organization.

Experience of operating in a global, matrix environment.

Communication skills: Effective written and verbal communication skills are often essential for conveying complex information to various stakeholders, across all levels of the business.

Technical skills: Proficiency in relevant software and tools, such as Microsoft Excel, Tableau, or other data analysis and visualization tools.

Desired Skills and Abilities:

Problem-solving skills: The ability to identify issues, develop solutions, and make recommendations based on data analysis.

Attention to detail: Being meticulous and thorough in analyzing data and reporting findings accurately.

Business acumen: Understanding of the industry, market trends, and business operations to provide valuable insights.

Time management: The ability to prioritize tasks and manage deadlines effectively .

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It s about helping one another and our business to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at axaxl.com / about-us / inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.