AI Delivery - L3"> AI Delivery - L3

About Us

Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR.

Roles and Responsibilities

• Champion (lead) projects for Implementation, testing of GenAI solutions for Exotel s customers

• Own up support for ensuring committed SLAs

• Work with support team wherever needed

• Liaise with pre-sales teams and customers for understanding of requirements and timelines

• Liaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvements

• Team mentoring

Must Haves

• Proven track record of project delivery for 1+ years

• Good coding (Preferably Python) skills and DSA

• Good problem solving and communication skills

• Familiarity with React, HTML, CSS, JS or similar frameworks

• Familiarity with HTTP, REST, microservices, concurrency and Multithreading

• Basic familiarity with Gen-AI technologies (LLM prompt engineering)

• Willingness to work in a dynamic and fast paced environment.

• 4-6 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.

• Ownership and commitment towards work

Good-to-haves

• Experience with cloud deployments