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514 EXL Service Jobs
Manager
12-16 years
₹ 10.45 - 20L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Noida
1 vacancy
Manager
EXL Service
posted 1mon ago
Job Description
*Job Purpose:*
To manage and oversee day-to-day operations, ensuring efficient delivery of services, meeting client expectations, and driving business growth within EXL Services.
*Key Responsibilities:*
*Client Delivery:*
1. Manage client relationships, expectations, and satisfaction.
2. Ensure service level agreements (SLAs) are met or exceeded.
3. Develop and implement client-specific strategies.
*Operational Excellence:*
1. Oversee process implementation, improvement, and compliance.
2. Analyze and optimize operational workflows.
3. Implement cost-saving initiatives.
*Team Management:*
1. Lead, motivate, and develop a team of supervisors and agents.
2. Provide coaching, training, and performance feedback.
3. Foster a culture of excellence and continuous improvement.
*Performance Management:*
1. Monitor and analyze key performance indicators (KPIs).
2. Develop and implement improvement plans.
3. Conduct regular reviews and assessments.
*Quality and Compliance:*
1. Ensure adherence to industry regulations and standards.
2. Implement quality control processes.
3. Conduct audits and compliance checks.
*Communication and Collaboration:*
1. Liaise with internal stakeholders (e.g., sales, marketing).
2. Collaborate with other operations teams.
3. Communicate effectively with clients and stakeholders.
*Requirements:*
1. Experience:
- 5+ years in operations management, preferably in BPO.
- 2+ years as Deputy manager or operations manager
2. Education:
- Bachelor's degree in Business, Operations, or related field.
3. Skills:
- Strong leadership, communication, and analytical skills.
- Proficient in MS Office, operational software, and tools.
*Desirable Skills:*
1. Certification in operations management (e.g., Six Sigma).
2. Experience with industry-specific regulations and standards.
3. Knowledge of lean principles and process improvement methodologies.
*Performance Metrics:*
1. Client satisfaction and retention.
2. Service level achievement.
3. Operational efficiency and productivity.
4. Employee engagement and retention.
5. Business growth and revenue.
Performance Metrics:_
1. Project timelines and milestones.
2. Budget adherence.
3. Client satisfaction.
4. Team performance and engagement.
5. Quality and compliance.
Employment Type: Full Time, Permanent
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People are getting interviews at EXL Service through
People are getting interviews through
(based on 469 EXL Service interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
30%
16%
15%
14%
4%
4%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at EXL Service are saying
Rating based on 87 Manager
reviews
Anonymous · Software Development
in Bengaluru
Likes
High skill development opportunities, company provides a great opportunity for learning and growth with exposure to challenging projects
Dislikes
Poor work life balance and management issues
Read 87 reviewsManager salary at EXL Service
reported by
1k
employees
with 4-17
years exp.
₹8.6
L/yr - ₹32.5
L/yr
26%
more
than the average Manager Salary in India
View more details
What EXL Service employees are saying about work life
based on 6.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
EXL Service Benefits
Submitted by Company
Life Insurance Disability Insurance Critical Illness Insurance Dental Insurance & Vision Insurance Parental leave Your time and your family
Submitted by Employees
View more benefits 
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