HRO(US) - Senior Executive

Job Description

Process: HRO(US).

BAND: A2(Senior Executive)

Location: Bangalore - Work from office

Transport: Cab provided for Pick up and drop.

Shift: 11:30 AM to 08:30 PM/01:30PM to 10:30 PM (Should be flexible Afternoon and Evening Shift)

Qualification: Minimum Graduate/Postgraduate in HR background is Mandatory

Must Have Skills: - HRO , US/UK HRO, Communication, Email, Team work, Logical Thinking

Basic Function

• Experience in 1 to 3 years in US based inbound call center/HRO process
• Receives large volume of incoming tickets (HR Query) from various levels of Employees, responding to routine inquires following established procedures including but not limited to; payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
  Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.
• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.
• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
  Performs special projects and other duties as assigned.
• Good experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
• Perform Quality checks for Associates and make corrections appropriately

• Excellent communication skills both written and verbal
• Stakeholder management and interaction with clients
• Experience in working with International HR Operations
• Seamless provision of services to the business
• Provision of a quality and responsive service
• Effective maintenance of master people data and great at typing skills
• Ensure all deliverables are accurate and up to date
• Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
• Delivery of reports in timely manner
• Open to Afternoon and Evening Shift