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Assistant Manager
2-3 years
₹ 5.65 - 15L/yr (AmbitionBox estimate)
Noida
1 vacancy
Assistant Manager
EXL Service
posted 27d ago
Job Role Insights
Flexible timing
Job Description
- Webchat experience preferred/not mandatory
- Manage teams and ensure respective SLA/KPIs are met with major focus on CSAT & NPS
- Motivate team members and control shrinkage/attritions
- Identify and / or drive process improvement initiatives
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Handle escalations
- Provide inputs on process and system to the team members
- Client Interaction, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Ensure that all agents in their process know their goals and how they are linked to the Organizations quality policy
- Immediate joiners preferred
Employment Type: Full Time, Permanent
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What people at EXL Service are saying
Rating based on 428 Assistant Manager
reviews
Anonymous · Finance
in Gurgaon / Gurugram
I work with the Risk Analytics Team. It was a great place to work & to learn new things. Enjoyed my entire Journey there. And if I get I good opportunity would like to join back again. Thanks
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Read 428 reviewsAssistant Manager salary at EXL Service
What EXL Service employees are saying about work life
EXL Service Benefits
Life Insurance Disability Insurance Critical Illness Insurance Dental Insurance & Vision Insurance Parental leave Your time and your family 
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