Process Trainer - Communication specialist

Process Trainer Communication specialist

Key Responsibilities:

Assessment and Planning:

• Conduct initial language proficiency assessments to determine learners' starting levels.
• Develop personalized learning plans based on assessment results and learners' goals.

Instruction and Coaching:

• Enhance communication skills by coaching on soft-skill sessions, both in-person and online.
• Utilize a variety of teaching methods and materials to accommodate different learning styles.
• Focus on all aspects of language acquisition, including speaking, listening, reading, and writing resolving around soft skills in communication.

Feedback and Progress Tracking:

• Offer constructive feedback on learners' performance and progress.
• Adjust learning plans as needed to ensure continuous improvement.
• Maintain detailed records of learners' progress and achievements.

Motivation and Support:

• Encourage and motivate learners through engaging and interactive sessions.
• Address any challenges or difficulties learners may encounter and provide effective solutions.
• Foster a positive and supportive learning environment.

Cultural Competence:

• Integrate UK culture knowledge and awareness into language instruction.
• Help learners understand and navigate cultural nuances and communication styles.

Qualifications:

• Bachelor's degree in Education or a related field (Master's degree preferred).
• Certification in TTT or CELTA is highly desirable.
• Proven experience as voice coach focusing mainly on softs skills and call handling etiquettes.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Tech-savvy with experience using language learning software and online teaching platforms.
• Cultural sensitivity and an understanding of the challenges faced by the learners.

Contact HR Shefali Batra at : 7042806895/ Shefali.Batra@exlservice.com