Urgently hiring For Production Support Analyst - L2 - Bangalore (HSR)

Job Responsibilities:

Service Level Agreements (SLAs):

• Manage SLAs diligently to ensure timely resolution of incidents and maintain high standards of service quality.
• Track and report on incident metrics to identify trends and areas for improvement.

Documentation and Reporting:

• Prepare and deliver presentations (PPT) for client meetings, showcasing findings and solutions.
• Maintain comprehensive documentation of incidents, resolutions, and client interactions for reference and training purposes.

Collaboration:

• Work closely with cross-functional teams to facilitate communication and ensure a cohesive approach to issue resolution.
• Participate in continuous improvement initiatives to enhance the overall client experience.

Job Related Knowledge & Skills:

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• Strong analytical and problem-solving skills.
• Knowledge on MSSQL and MYSQL
• Knowledge in .NET or C#
• Proficiency in Microsoft Office Suite (especially PowerPoint).
• Previous experience in production support, incident management, and corporate travel services is preferred but not mandatory.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Travel industry experience is highly desirable.

Job requirements:

• Flexibility to work weekends and provide on-call support is required.
• Our team operates 24/7, so hours may vary to meet our SLAs.

Qualifications:

• Bachelor's degree or equivalent experience in a relevant field.