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Pretium Partners

Compare

3.1

based on 14 Reviews

1 Pretium Partners Escrow Specialist Job

Escrow Specialist

Pretium Partners

3.1

based on 14 Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Escrow Specialist

Pretium Partners

posted 4d ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Auditing IT Administration Risk Management Training Operational Excellence

+ 4 more

Job Description

Maintains the workflow volume for the Escrow Analysis department to meet internal and private investor Service Level Agreements (SLA).
Handles escalated loan level issues and provide departmental research assistance for complex issues as required to support client inquiries and various departments.
Works with management to ensure that internal and external audits are completed in a timely and accurate manner.
Performs individual escrow analysis as requested by other departments.
Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements.
Completes task within SLA s.
Works with the Manager to document, communicate, and implement changes in policy and procedures.
Identifies areas for improvement and efficiency ( good to have ).
Carries out responsibilities in accordance with the organization s policies and applicable laws and regulations.
Completes required training courses in a timely manner.

Stakeholder Management

Liaise with the operations team, vendor management team, and auditors to resolve any exception, as and when required.
Communicate with US team members and local leaders to resolve issues and maintain a smooth flow of processes.

Governance & Compliance

Establish proper records, approvals, documentation, and audit trails for all transactions.
Ensure adherence to the implementation of effective governance, compliance, and risk management frameworks.
Manage issues to mitigate impact and risk by early detection of risk items & active team involvement.

Key Result Areas

Maintains the workflow volume for the Escrow Analysis department to meet internal and private investor Service Level Agreements (SLA).

Job Requirement

Role Summary

The Escrow Analysis Specialist I will ensure that policy and procedures for the department are strictly adhered to, federal and private investor guidelines are followed and that business objectives are achieved by performing the following duties.

Internal Interfaces

PES India Management Team
Support (HR, IT, Administration, Facilities & Finance)
Other relevant teams of the organization

Education

Bachelors Degree in Finance preferred.

Relevant Experience

Two to four years related experience and/or training required in Mortgage Services and Escrow.

Technical Know-how/Tools used

Preferred BKFS MSP or Sagent experience and/or training in any of the following workstations: Escrow Analysis, Tax, Hazard Insurance and MIP/PMI is preferred.
Excel knowledge is preferred.

Behavioural Skills

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Employment Type: Full Time, Permanent

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