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Associate Configuration Administrator

4-6 years

Chennai

1 vacancy

Associate Configuration Administrator

Expeditors International

posted 1d ago

Job Description

Summary

  • The User and Endpoint Systems (UES) Collaboration team manages several of Expeditors cloud-based collaboration technologies, including SharePoint, OneDrive, Azure DevOps, ServiceNow, Power Platform, and Microsoft Purview.
  • As a UES Configuration Administrator, you will be responsible for the administration and support of our ServiceNows ITAM/ITSM platform, with the opportunity to expand into other technologies we are responsible for.
  • Your primary focus will be the administration and support of Service Now and could extend your support to other team for its integration.
  • You need to be constantly on the lookout for opportunities to improve our Infrastructure in ways that support development team autonomy. You take pride in your excellent customer service.
  • You work well in a team environment and know how to bring out the best in your colleagues.

Key Responsibilities

  • Collaboration as a member of a highly motivated and agile team.
  • Oversee the ongoing care and support of ServiceNow's Configuration Management Database (CMDB).
  • Ensure the accuracy and integrity of CMDB data, including regular audits and updates.
  • Administer and configure ServiceNow IT Asset Management (ITAM) and IT Service Management (ITSM) modules.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Create and maintain internal technical documentation.
  • Triage and resolve incidents, troubleshoot issues and outages, and fulfill requests
  • Collaborate as a member of a highly motivated and agile team.

Qualifications

Minimum Qualifications

  • Experience in IT administration, specifically with ServiceNow’s ITAM/ ITSM platform.
  • Proven experience in managing and maintaining ServiceNow's Configuration Management Database (CMDB)
  • Proficiency in administering and configuring ServiceNow ITAM, ITSM, and/or similar modules.
  • Strong understanding of CMDB best practices, data models, and relationships.
  • Strong understanding of ITIL processes and best practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Desired Qualifications

  • Experience with scripting languages such as JavaScript, PowerShell, or Python.
  • Advanced knowledge of ServiceNow CMDB and its integration with other ITSM processes.
  • Hold ServiceNow certifications (eg. ITIL Practitioner, ITIL Intermediate, Implementation Specialist, etc).
  • Experience in a similar role within a large enterprise environment.
  • Knowledge of Azure and M365 cloud-based services and platforms.

Reporting Structure

  • Team Manager, Information Services.

Employment Type: Full Time, Permanent

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