Account Mgmt Associate- CN, ISG

*Minimum B2. 2 level Mandarin Language Certification is Mandatory, C1 preferred*

Work Timings - Monday to Friday; European Timings

Did you know regulations mandate vendors, sellers, retailers to reduce packaging waste across our supply chain by 20% by 2030? Did you know customers cite right sized packaging is a top requirement to perceive Amazon as sustainable? Less Packaging is less waste, better customer experience, better for the planet and saves us millions of dollars in cost to serve! Join us in leading Amazon's efforts to make this positive change happen with our vast complex network of 700K Selling Partners as part of the dynamic Mechatronics and Sustainable Packaging (MSP) Team. Sustainable Packaging organization is responsible for packaging programs that reduce waste, improve packaging automation, reduce cost to serve and improve performance to customer promise. Your role will sit within the Ship In Product Packaging (SIPP) Selling Partner Engagement (SPE) Organization focused on how we bring the programs we create to the broader selling partner network driving packaging change in every package we sell.

Key job responsibilities

- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon

- Managing and driving the growth of the Sellers business by adding selection and delivering on key business opportunities for Sellers
- Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams

- Working with Sellers to improve operational aspects of their business in providing a great consumer experience


- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships

- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
- Mandarin Certification: B2. 2 and above level. Excellent communication skills in written and oral Mandarin

- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence