Assistant Manager-Catalogue Manager

Job Title           

UKI Wayfinder Catalogue Manager

The opportunity

The Catalogue Manager will report to the Lead Facilitator and forms part of the Wayfinder team within CG&I. This role will focus on building and maintaining the Wayfinder catalogue including the due diligence and governance. The Catalogue Manager will be responsible for briefing and overseeing the RTH teams technical build work and advancements, ensuring the customer experience and journey for Wayfinder engagements is best in class and compliant to EY's technical requirements and standards.

Your key responsibilities

•  Maintain and develop wayfinders SharePoint to ensure positive CX for all users, including ownership of up-to-date user guides on how all processes work to ensure that the wider wayfinder team can maintain catalogue uptime during periods of leave. Taking direction from the Lead Facilitator and working alongside the technical resource, build out and implement the phased strategy for the catalogue in line with available investment and plan for digital advancements.
• Review all assets through lens of mass consumption and ensure the positioning is right for potential audiences.
• Ensure catalogue credibility, removing assets that are end of life keeping asset credentials relevant and up to date based on input provided from solution owners and wayfinder facilitators.
• Identify tagging gaps in catalogue for facilitator’s attention to address.
• Track user engagement across general SharePoint and curated workshop packs and provide reporting to support.
• Ensure catalogue cards are always suitable for specific audiences and managing the archive of past workshops.
•  Ensure catalogue compliance with EY’s global standards (PIA, Infosec etc.) with support from RTH.

Skills and Attributes for Success

• Exceptional communication skills, with the ability to articulate complex ideas clearly and persuasively to a variety of audiences.
•  Proficiency in Power Platform tools, with a strong ability to analyze data and provide insights that support sales, pipeline, and revenue analysis.
•  Experience in supporting and driving marketing campaigns, with a proven ability to contribute to their success.
•  Advanced analytical and quantitative skills, with a knack for creating, gathering, and interpreting data to inform business decisions.
•  Proficiency in Microsoft Office, especially PowerPoint and Excel, for crafting compelling presentations and conducting complex data analysis.
•  Excellent listening and interpretation skills, ensuring a deep understanding of stakeholder needs and effective communication of insights.
•  Ability to work collaboratively in a team environment, as well as independently, with minimal supervision.         
• Strong project management skills, with the capacity to prioritize tasks and manage multiple projects 
• simultaneously in a fast-paced setting
• A results-driven mindset, with a focus on achieving measurable outcomes and continuous improvement.
• Adaptability and resilience, with the ability to stay calm under pressure and handle unexpected challenges.
• Strategic thinking, with the ability to identify opportunities and risks, and to anticipate the implications of decisions.
• High attention to detail and commitment to accuracy in all aspects of work.
• The ability to influence and engage with stakeholders at all levels, including those without direct authority.
•  A strong sense of integrity and professionalism, upholding the firm's values and ethical standards.

Technologies and Tools

• Expertise in SharePoint
• Power Platform tools