Senior Consultant - Tech Consulting - FS - Support Engineer ALM- HYD

EY is looking for a Support Engineer ALM

Location HYD, India

Experience Required 4+ years

Job Responsibilities

Micro Focus ALM Admin

Responsible to administrate QC server licenses

Responsible to creating new users

Responsible to create new projects

Usage Monitoring and reporting

Quality Center Customization support

Work closely with all engineering domains to support on ALM tool related topics

Support PMT organization to deploy current and new tool suites to engineering projects

Develop training material and train users on using the ALM tool per the process

Develop training material and train team on how to support ALM tool for user community

First point of contact to users on ALM tool related topics i

e

, tool usage, issue resolution, etc

Support users by creating tool related scripting and automation of repetitive tasks

Support engineering teams to extract charts and dashboards from the ALM tools

Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools

Pilot new tools, perform tests with IT organization before upgrade or new tool roll out

Monitoring

Support multiple projects across different time zones

Administrative tasks for Application Maintenance

Microfocus QC / ALM / Octane installation, upgrade and environment design

Migration of projects to latest version of the application

New patch implementation

Validation and verification of the upgraded environment and projects

Microfocus QC /ALM / Octane project creation and maintenance

Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these

Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane

Administrative tasks for implementing MF QC / ALM functionality

Experience implementing new functionality

Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc)

Designing and developing workflows and configurations

Development of template projects and cross project customization

Customizing within the dashboard/reporting module

Identify, analyze, and mitigate project and operational risks

Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions

Development and communication of tool usage and best practices

Understanding and developing SQL queries

Experience in V B scripting and Microfocus QC / ALM OTA API

Knowledge of macro creation

Ability to handle multiple priorities and assess and adjust quickly to changing priorities

Ability to think of new solutions and be proactive to go with a can-do attitude

Proven verbal and written skills to communicate / report both technical and non-technical

audiences

Leadership Expectations

Champion Inclusion Embrace individual differences and create an environment of support,

belonging and trust

Invite every voice, every day

Communicate Clearly Listen to understand, ask questions for clarity and deliver messages with purpose

Be intentional to ensure your message is understood

Cultivate Relationships Show care and compassion for others and authentically build networks across functions

Partner up, down, and across to enable enterprise results

Instill Ownership Ensure accountability, manage execution, and mitigate risk to deliver results

Instill initiative-taking to make a positive impact

Inspire Growth Develop yourself and others through coaching, feedback, and mentorship to meet career goals

Build capabilities of others, strengthen our organization

Propel Change Think critically, respectfully challenge, and create innovative ways to drive growth

Be bold and challenge to make things better

Qualifications

Minimum of 6 years of related experience

Bachelors degree preferred or equivalent experience

Other Requirements

Qualifications

Soft Skills Strong communication skills, with an ability to collaborate and influence across teams

Proven experience mentoring developers and leading technical initiatives


Education Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent experience)

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements

You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions

We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach



What we offer



EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing



About EY