Engineer

About this opportunity

You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)!

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply.

What you will do

• Manage all incidents raised through the ticketing tool or on customer request.
• Work with ISP s and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.

You will bring

• Experience in troubleshooting, alarm monitoring,
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 2-5 years.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.