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165 Ericsson Jobs
Specialist
10-19 years
₹ 12.8 - 23.79L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Specialist
Ericsson
posted 13hr ago
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Flexible timing
Key skills for the job
Job Description
Our Exciting Opportunity:
We are now looking for ITAC Tier-2 level technical specialist that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve Ericsson RAN related issues to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, CPM, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with customer support, PDU, 3rd party suppliers and local authorities.
You will:
- Support Trouble Tickets, using support tools and following global support processes based on WLA and relevant SLA.
- Hands on I&C and KPI troubleshooting skills with GSM, WCDMA, LTE and NR technologies on eNodeB/gNodeB/BSC/RNC nodes.
- Identify root cause and compose suitable remedies and solutions to the problems. Understand HLD, LLD, etc.
- NPI troubleshooting skills with FNI and Lab testing exposure will be an added advantage.
- Support SI (System Integrator), configuration/integration work, system test or acceptance test, upgrade or capacity expansion activities, as well as vital troubleshooting.
- Provide 24/7 support if assigned. Work with Customer Support, PDU teams when required.
- 24 x 7 hotline support (occasional).
- Understand Ericsson business processes related to trouble ticket/support functions.
To be successful in the role you must have:
Education: BE/B.Tech of relevant practice
Domain experience: Deep understanding of Trouble ticket support model
- Customer handling skills
- Financial acumen and skills
- Formulating strategies and concepts
Why join Ericsson
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 759414
Employment Type: Full Time, Permanent
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Rating based on 107 Specialist
reviews
Anonymous · Telecom
in New Delhi
Ericsson higher Management doing good for the employee but here local managers not doing good they just create the bad environment for the employees Mgmt should be more vigilant on thi part
Line manager's doing what they want, they can spoil the life of there team , creating, trouble to his daily life , NO response from HR side also
Read 107 reviewsSpecialist salary at Ericsson
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