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Cloud Support Engineer
Turing
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Responsibilities:
- Serve as the initial point of contact for clients who need assistance with technical matters and evaluate support tickets initially
- Use diagnostic tools and procedures to find problems, then use fundamental troubleshooting techniques to diagnose common problems
- Keep lines of communication open and efficient with clients, updating them on developments and establishing timelines for resolution
- Help with the upkeep of the internal knowledge base and support documentation to facilitate the prompt resolution of common problems
- Report complicated problems to higher-level support teams along with a thorough description of the issue, preliminary conclusions, and actions taken
- Make sure that every support activity is carried out in accordance with the established SLAs, with the goal of maximizing customer satisfaction
Job Requirements:
- Bachelor s/Master s degree in Engineering, Computer Science (or equivalent experience)
- At least 3+ years of relevant experience as a Cloud Support engineer
- 2+ years of experience working in a technical environment
- ASA certification is required; having ACP will be beneficial
- Thorough understanding of customer service procedures and concepts, such as ticketing systems and customer service guidelines
- Solid knowledge of the networking, databases, and servers that make up IT infrastructure
- Nice to have AWS and other certifications
- Strong organizational abilities to oversee workload and monitor unresolved issues
- Empathy and patience in handling client annoyances and delivering a satisfying service experience
- High proficiency in written and spoken English for interacting with clients and documenting cases
Employment Type: Full Time, Permanent
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Company Website
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7%
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12% candidates got the interview through other sources.
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What people at Turing are saying
What Turing employees are saying about work life
based on 123 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Turing Benefits
Work From Home 
Team Outings 
Soft Skill Training 
Job Training 
Education Assistance 
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