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23 Indian Financial Technology And Alliedservices Jobs
Sr. Cloud Support Engineer - vSphare, Horizon, HCX
2-6 years
Mumbai
1 vacancy
Sr. Cloud Support Engineer - vSphare, Horizon, HCX
Indian Financial Technology And Alliedservices
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Customer Support: Responding to customer inquiries, troubleshooting issues, and providing solutions to technical problems related to cloud services
- Service Monitoring: Monitoring cloud infrastructure and services to proactively identify and resolve potential issues before they impact customers
- Incident Management: Handling and resolving customer-reported incidents and service disruptions, ensuring quick and effective resolution
- Ticket Management: Managing support tickets and maintaining accurate records of customer interactions and solutions provided
- Technical Expertise: Demonstrating expertise in cloud services and architectures to guide customers on best practices and optimal usage of cloud resources
- Documentation: Creating and maintaining documentation, knowledge base articles, and tutorials to aid customers and fellow team members
Employment Type: Full Time, Permanent
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