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Premium Employer

Blue Yonder

Compare

4.0

based on 492 Reviews

74 Blue Yonder Jobs

Support Engineer 1 - WMS/ Warehouse Management System

JDA Software

4.0

based on 492 Reviews

2-6 years

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

Support Engineer 1 - WMS/ Warehouse Management System

Blue Yonder

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Oracle Automation Testing Customer Support Operations CCTV Monitoring

+ 3 more

Job Description

Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness.

The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly.

Our current technical environment:

Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL
Cloud Architecture : MS Azure fundamental
Programming language: Java, C

What we are looking for:
A) Excellent customer experience and solution support to BY Customers with innovative approach:

Delivers excellent customer experience by resolving solution cases (both customer and system created) mostly of moderate complexity.

Consistently achieves high customer satisfaction by displaying end-to-end ownership, engagement and proactiveness.

Actively engages in application health monitoring using applicable Monitoring Diagnostic (MD) tools

Attends case quality training and ensures adherence to SLA/SLO and quality practices

Identifies and implements opportunities for early detection and resolution of incidents

Proactively seeks guidance, strives and commits to improve service quality

Associates may be expected to provide Out of Office (OOH) support to facilitate the Company s 24x7 customer support in line with the terms defined in the contract of employment and country legislation.

Associates may be expected to work in shifts to facilitate the Company s 24x7 customer support in line with the terms defined in the contract of employment and country legislation.

B) Communication and Collaboration:

Communicates (verbal and written) effectively with customers. Support junior team members in achieving effective communication in all formats of customers communications where required.

Collaborates relentlessly, passionately, and respectfully with various BY teams and partners

Leads by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity.

Balances between Soft skills (process, people, values, teamwork, roles) and hard skills ( technologies, frameworks, solutions, products)

C) Competency development and demonstration:

Demonstrates moderate expertise as required to support a given BY solution

Demonstrates moderate expertise in relevant contemporary and up to date SaaS technical toolsets like AppDynamics, Splunk etc.

Develops moderate knowledge of BY product features and functionalities

Decent understanding of solution architecture relevant for concerned solution

Decent skills on architecture framework, tools and technologies relevant for a given BY solution

Good understanding of Azure technologies relevant for a given BY solution

Exhibits service mindset by consistently displaying customer centricity and ownership

Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development

D) Value Addition:

Consistent Top Contributor to Knowledge Centered Support (KCS)

Identifies opportunities for operational improvements (ex: automation, process improvements etc.)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Warehouse Manager roles with real interview advice

People are getting interviews at Blue Yonder through

(based on 28 Blue Yonder interviews)

Job Portal

Campus Placement

Company Website

Referral

Recruitment Consultant

32%

25%

14%

18% candidates got the interview through other sources.

High Confidence

What people at Blue Yonder are saying

What Blue Yonder employees are saying about work life

based on 492 employees

90%

92%

80%

81%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Blue Yonder Hyderabad / Secunderabad Office Location

View all

Hyderabad / Secunderabad (1) Bangalore / Bengaluru (1)

Hyderabad Office

JDA Software Pvt. Ltd., 9th Floor, Meenakshi Tech Park,, Survey#39P, Gachibowli Hyderabad
Telangana 500032