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Client Services Project Manager
6-11 years
Hyderabad / Secunderabad
1 vacancy
Client Services Project Manager
Epiq Softech
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This is a full-time hybrid role for an eDiscovery Project Manager at Epiq in Hyderabad, with some flexibility for remote work. This role will be responsible for making sure the client receives world class service through day-to-day execution of multiple eDiscovery projects with clear direction on the deliverables, managing deadlines and consulting the client with workflows across several stages of the EDRM Model.
Essential Job Responsibilities
- Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure.
- Host client kick-off calls and take lead on internal project workflow discussions.
- Obtain, examine, and prepare client data for Intake.
- Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.
- Submit work requests to coordinate data ingestion and deliver reports to clients.
- Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.
- Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation, and execution of STR s, creation and management of batch sets, reporting, creating, and delivering productions.
- Assist in troubleshooting and resolving any client issues with delivered or hosted data.
- Conduct the invoice review each month to validate client invoices before being delivered to the client.
- Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.
- Ensures continuity of client service between shifts by providing clear handoffs and client updates.
- Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.
Required qualifications:
To be considered for this role, you must meet the below requirements.
- Bachelors degree/equivalent practical experience in a corporate industry
- Minimum 6+ years of eDiscovery experience (for APM/PM role) with at least 2 years in a managerial role in an eDiscovery Service provider/law firm or corporate legal department.
- Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions
- Hands-on experience with working on Relativity and other document review and processing platforms
- Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
- Flexible with working hours and open to working in rotational shifts to help support the demands of our eDiscovery business.
Preferred qualifications
- RCA or similar Review platform certification is preferred.
- Self-starter with a demonstrated ability effectively prioritize and multi-task under deadlines.
- Knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM)
- Skilled at building positive relationships with clients, especially at the executive level
Employment Type: Full Time, Permanent
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based on 10 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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