Senior Specialist - Travel

POSITION SUMMARY

This position is within the travel department and will primarily concentrate on overseeing car operations for BCG

India. As BCG is a travel-intensive organization where travel plays a crucial role in delivering services to clients

globally, this role is key in managing car service providers and ensuring high-quality service for BCG travelers. The

role involves close collaboration with the Senior Manager Travel and Events. Responsibilities include vendor

governance, negotiating contracts with service providers, and ensuring compliance with transportation policies and

procedures.

WHAT YOU'LL DO

• Identify, strategize, and implement initiatives for cost optimization, employee safety and

security during commutes, and environmental sustainability.

• Oversee daily car rental operations and vendor management to ensure they meet agreed upon KPIs.
• Develop and communicate standard operating procedures (SOPs), car pecking order and

transportation policies.

• Manage internal and external stakeholder expectations.
• Implement and oversee the integrated booking tool, ensuring compliance with user requests,

vendor delivery fulfillment, and invoice validation through the system.

• Monitor operations to ensure compliance with administrative policies, safety rules, and

government regulations.

• Ensure vendor invoices are checked and validated to prevent leakage.
• Coordinate with the finance team to process vendor payments, ensuring all necessary checks

and controls are in place.

• Maintain a database of car service providers with a strong presence in cities with heavy traffic for BCG.
• Handle vendor management for car services and execute all related annual contracts.
• Manage escalations and address crisis situations promptly and effectively.
• Collect and refine monthly MIS data, publish dashboards for relevant stakeholders, and

communicate internally with the team.

Conceptualize and implement technological solutions to streamline processes and enhance the user experience.

YOU'RE GOOD AT

• A bachelors degree required.
• Over 8-11 years of experience managing ground logistics (especially Spot rentals) in multinational companies.
• Exceptional oral and written communication skills in English.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to handle all contractual matters.
• Experience working in an international environment with both internal clients and suppliers.
• Willingness to multi-task and perform administrative duties as needed.
• Strong aptitude for facilitating change and continuously improving processes and structures to support long-term objectives.

KEY COMPETENCIES

• Exhibit strong interpersonal skills, maintaining a positive personal and professional image with high standards of behavior and ethics, and handling challenging situations with grace, understanding, and tact.
• Show flexibility and manage competing priorities effectively in a fast-paced, deadline-driven, and service-oriented environment, while keeping focus on overall objectives.
• Project self-confidence, authority, and enthusiasm, and display a service-oriented approach in responding to customer needs.
• Maintain confidentiality and discretion and demonstrate strong verbal and written communication skills.
• Work well with all levels of staff, demonstrating excellent organizational skills, attention to detail, and persistence with follow-ups.
• Be a highly motivated, energetic, resourceful, and friendly team player who takes accountability and ownership of their work.Exercise good judgment, make sound decisions, and proactively seek opportunities to support and assist others.