Travel Head/Manager- Mumbai

POSITION: Travel Head/Manager - MUMBAI

DEPARTMENT: Travel

LOCATION: Govandi (E)Mumbai

GENDER: Male / Female

OBJECTIVE

• To ensure that the travel & agency expenses towards the crew are carried out by the team as per requirement of the vessels.
• Ensuring that the travel cost of the crew is done as per the budgetary constraints set up by management.

SUMMARY

• The Travel Manager is responsible for overseeing & managing all travel arrangements for company employees, including crew members, executives, & other staff involved in the shipping operations.
• This role requires an understanding of the logistics & operational needs specific to the shipping & maritime industries, ensuring that travel is cost-effective, timely, & in compliance with company policies & international travel regulations.

QUALIFICATION / REQUIREMENT

• Bachelor's degree in Logistics, Business Administration, Tourism, or a related field.
• Certification in Travel & Tourism or a related qualification is a plus.

EXPERIENCE

• Min. 10 Years in Similar role.
• Proven experience in managing corporate travel, preferably in a shipping, maritime, or logistics environment.
• Experience in negotiating with travel vendors & managing international travel logistics.
• Flexible working hours may be needed to accommodate international time zones & urgent travel arrangements.

ROLES & RESPONSIBILITIES

• Monitoring of overall operation of travel department.
• Liaising with the external authorities, like embassy/ consulates and getting information about any changes in their policies regarding visa.
• Liaise with the airline and make the agreements for volume discounts.
• Evaluations of permanent port agent once in a year & at the same time to find out other economical agent in the vicinity.
• To do the analysis of quotations of global agencies to facilitate the management to sign of the global agreement with those agents for better discount & services.
• Ensure all port agents disbursement account & travel agents invoices are approved on time and sent to Singapore for payment.
• Ensure that half yearly & annual appraisal of all the staff in the department is done on time.
• Appointment of good vendors for road transport services who can meet our company requirement as per HSSE policy.
• To ensure that all crew expense data are correctly recorded in the system so correct reporting to be done in SRM.

TECHNICAL SKILLS

• Proficiency with travel management software, booking systems, and MS Office (Excel, Word, etc.).
• Knowledge of maritime operations and crew management systems is advantageous.

SOFT SKILLS

• Strong organizational & time-management skills.
• Excellent communication & interpersonal skills, especially in managing vendors & coordinating with various departments.
• Problem-solving skills & the ability to adapt to changing travel plans.
• Fluency in English; additional languages are a plus (especially for international travel).

KPIS

• Adherence to travel budgets.
• Timeliness & efficiency of travel arrangements.
• Employee satisfaction with travel coordination.
• Reduction in travel-related issues (e.g., delays, cancellations).