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149 Email Process Jobs in New Delhi

Chat Support Executive

0-5 years

₹ 4 - 5.5L/yr

Noida, New Delhi, Greater Noida

100 vacancies

Chat Support Executive

iEnergizer

posted 11d ago

Job Description

Job Description:


As a Customer Service Executive for the US Telecom process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.


Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.

Salary - 40K - 45K CTC + lucrative incentives


Requirements:

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

~ No cab facilities or meal provisions.


Interview Details:

Address: Block A37, IEnergizer, Noida Sector 60 (Nearest Metro Station: Noida Sector 59)

Time: Between 3:00 PM - 8:00 PM


Join this WhatsApp group using the given link for hiring updates -

https://chat.whatsapp.com/Dv28b1u7xObDJsdttQc3wH


Contact Person:


HR Devesh - 8319595630

HR Vansh- 9667703821


Regards,

IEnergizer HR team


Employment Type: Full Time, Permanent

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What people at iEnergizer are saying

4.7
 Rating based on 26 Chat Support Executive reviews

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  • Salary - Excellent
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Read 26 Chat Support Executive reviews

Chat Support Executive salary at iEnergizer

reported by 56 employees
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₹1 L/yr - ₹5.2 L/yr
11% more than the average Chat Support Executive Salary in India
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