Sales Coordinator

Key Responsibilities:

• Ensure all leads from various origins (WhatsApp, social media, inbound calls, etc.) are captured and updated in the CRM (Zoho).
  

• Assign tasks on Zoho CRM and remind the sales team about pending actions.
  

• Coordinate daily follow-ups with the sales team to ensure leads are contacted and followed up promptly.
  

• Prepare and share daily sales reports, including leads, deals, sales orders, and invoices, by 6 PM.
  

• Track sales team performance and escalate issues like missed leads or pending follow-ups or high-priority leads to the management.
  

• Collaborate with the sales team to ensure the CRM is updated with accuracy.
  

• Act as the point of contact between the sales team and management to address and escalate concerns.
  

• Draft emails, meeting notes, and documentation as required.
  

• Research and provide support on client queries or additional sales requirements.
  

• Assist in organizing data, generating reports, and ensuring operational efficiency in sales and operations processes.
  

• Be proactive in suggesting improvements for better team coordination and process alignment.
  

• Stay comfortable with technology and tools, raising concerns when duties are not fulfilled.
  

  
  
  Requirements

  Experience and Key Skills:
  

  • Bachelordegree in any field (Commerce/Business preferred).
    

  • 1-2 years of experience in a similar role (experience in sales operations, CRM management, or administrative roles is a plus).
    

  • Excellent time management and multitasking skills.
    

  • Strong English communication and interpersonal skills.
    

  • High attention to detail and accuracy in data entry and task management.
    

  • Familiarity with ERP systems or CRM software (e.g., Zoho CRM) is a plus.
    

  • Ability to work with minimal supervision and escalate issues when required.
    

  • Basic research skills and ability to learn quickly.
    

  • Good typing speed in English.
    

  • Proactive and self-motivated with a strong sense of ownership.
    

    
    
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