Senior Manager - client Service Support

Job Details:

Role: Senior Process Manager Client Services Support (ETD space) | Full-time (FT)

Location: Mumbai – Maharashtra – India

Shift Timing: EMEA (2 PM to 11 PM IST) & NAM (6:30 pm to 3:30 pm). The team is working 24/5 so oversight will be required at other times

Minimum Academic Qualifications: Post Graduation (CA/M.Com./MBA/MCA/PGDM)

Key Skills: Problem-solving abilities, excellent communication, operational risk management, teamwork, pro-active, street smart

Experience Span: 4 to 6 years of experience in handling a team of a minimum of 20 members with experience in managing operations in the exchange trades derivatives space and an overall experience of 6 to 10 years

Process/Activities with Experience:

• Should have an understanding of operations in the exchange traded derivatives space such as give-up agreement management, brokerage reconciliation and settlement, regulatory reporting OCR and/or reference database enrichment and maintenance.
• Should have working knowledge of Docs, electronic platforms such as Atlantis, GMI etc.
• Should be able to communicate effectively with international clients
• Ability to work under pressure to manage multiple deadlines and cut-offs
• Should be able to work with teams across time-zones and cultures
• Should be organized, detail oriented, flexible, self-starter and highly motivated
• Should be good with numbers and ability to derive information from data and creative problem solver

Financial Products Knowhow: Exchange traded derivatives

Tools/industry utilities: Docs, Atlantis, eRecs or equivalent, OCR, Derivative reference database, Jira

If interested, share your CV at nainy.sood@eclerx.com with below details -

Current CTC -

Expected CTC -

Notice Period -

Open for WFO -