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3.9

based on 3.2k Reviews

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347 Deutsche Bank Jobs

Client Service Analyst

10-12 years

Pune

Client Service Analyst

Deutsche Bank

posted 23d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Role Description

  • Provide Service and Operations support to the branch customers.
  • Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to.
  • Ensure total compliance of all regulatory and compliance guidelines (both internal and external)
  • Ensure total compliance of all audit guidelines set by External (RBI, NSDL) and Internal or Auditors.
  • Create a sales & service environment across service team.

    Your key responsibilities

    • Manage all Operations related activities at the Branch
    • Gate keeping for account opening, Demat Account opening , Insurance and Investment forms
    • Suspense Account Monitoring
    • Daily Report Monitoring
    • KYC Regularization and KYC Renewal monitoring
    • Minimize /control Ops Loss
    • Conduct training for Sales/Frontline staff on KYC and other key operational processes.
    • Dissimilation of Key Operational circulars to the front office staff
    • Ensure satisfactory audit rating in all internal as well as external audits
    • Manage all Branch Customer service related activities
    • Ensure that all branch transactions are processed accurately and timely.
    • Training and Development of Operations and Service Resources
    • Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.

    Your skills and experience

    • Should have an experience of atleast 10-12 years in the Banking Industry wrt to Customer Service and Banking operations
    • Should possess the skill sets to handle customer queries and keep upto customer commitments
    • Should be well versed knowledge on Banking processes pertaining to day to day operations and rules
    • Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Client Service Analyst roles with real interview advice

    People are getting interviews at Deutsche Bank through

    (based on 197 Deutsche Bank interviews)
    Job Portal
    Referral
    Campus Placement
    Company Website
    Recruitment Consultant
    Walkin
    34%
    18%
    16%
    8%
    4%
    2%
    18% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Deutsche Bank are saying

    3.6
     Rating based on 6 Client Service Analyst reviews

    Likes

    Good exp

    Dislikes

    I had a great exp

    Read 6 reviews

    Client Service Analyst salary at Deutsche Bank

    reported by 39 employees with 2-14 years exp.
    ₹3.1 L/yr - ₹12.5 L/yr
    59% more than the average Client Service Analyst Salary in India
    View more details

    What Deutsche Bank employees are saying about work life

    based on 3.2k employees
    66%
    86%
    75%
    90%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Deutsche Bank Benefits

    Free Transport
    Cafeteria
    Health Insurance
    Work From Home
    Job Training
    Soft Skill Training +6 more
    View more benefits

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    Deutsche Bank Pune Office Location

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    Pune Office
    Business Bay, Wing 1, Jayprakash Nagar, Yerawada Pune Pune
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