Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

DWS Investment

Compare

No reviews yet

617 DWS Investment Jobs

Production Analyst, AS

DWS Group

5-8 years

Pune

1 vacancy

DWS Investment

posted 5mon ago

Job Role Insights

Key skills for the job

SAP CO German Counselling Incident Management Application Support Production Support

+ 4 more

Job Description

Ensures that the Service Operations team provides optimum service level to the business lines it supports.
Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes.
Assists in managing business stakeholder relationships.
Assists in defining and managing OLAs with relevant stakeholders.
Ensures that the team understands OLAs and resources appropriately and are aligned to business SLAs.
Ensures relevant Client Service teams are informed of progress on incidents, where necessary.
Ensures that defined divisional Production Management service operations and support processes are adhered to by the team. Make improvement recommendations where appropriate.
Prepares for and, if requested, manages steam review meetings. Makes suggestions for continual service improvement.
Manages escalations by working with Client Services and other Service Operations Specialists and relevant functions to accurately resolve escalated issues quickly.
Observes areas requiring monitoring, reporting and improvement.
Identifies required metrics and ensure they are established, monitored and improved where appropriate.
Continuously seeks to improve team performance.
Participates in team training events, where appropriate.
Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
Mentors and coaches Production Management Analysts within the team by providing career development and counselling, as needed.
Assists Production Management Analysts in setting performance targets; and manages performance against them.
Identifies team bottlenecks (obstacles) and takes appropriate actions to eliminate them.
Level 3 or Advanced support for technical infrastructure components
Evaluation of new products including prototyping and recommending new products including automation
Specify/select tools to enhance operational support.
Champion activities and establishes best practices in specialist area, working to implement best of breed test practices and processes in area of profession.
Defines and implements best practices, solutions and standards related to their area of expertise
Builds captures and manages the transfers of knowledge across the Service Operations organization
Fulfil Service Requests addressed to L2 Support
Communicate with Service Desk function, other L2 and L3 units

Area specific tasks / responsibilities

Handling Incident- /Problem Management und Service Request Fulfilment
Analyze Incidents, which are addressed from 1st Level Support
Analyze occurred errors out of the batch processing and interfaces of related systems
Resolution or Workaround determination and implementation
Supporting the resolution of high impact incidents on our services, including attendance at incident bridge calls
Escalate incident tickets and working with members of the team and Developers
Handling Service Request eg. Reports for Business and Projects
Providing resolution for open problems, or ensuring that the appropriate parties have been tasked with doing so
Supporting the handover from new Projects / Applications into Production Services with Service Transition before Go Life Phase
Supporting Oncall-Support activities

Your skills and experience

Service Operations Specialist experience within a global operations context
Extensive experience of supporting complex application and infrastructure domains
Experience managing and mentoring Service Operations teams
Broad ITIL/best practice service context within a real time distributed environment
Experience managing relationships across multiple disciplines and time zones
Ability to converse clearly with internal and external staff via telephone and written communication.
Good knowledge on interface technologies and communication protocols
Be willing to work in DE business hours
Clear and concise documentation in general and especially a proper documentation of the current status of incidents, problems and service requests in the Service Management tool
Thorough and precise work style with a focus on high quality
Distinct service orientation
High degree of self-initiative

Skill-profile/Experience

5 or more years of experience of working in L2 Production Support areas.
Production Support / ITIL / Incident Management / Problem Management / Service Management
Knowledge in SAP functional modules (SAP CML - Loans management) possibly with production support experiences
Hands on experience in either SAP Banking Services / SAP Functional / Bank Reconciliation / General Ledger / SAP Bank Analyzer / Bank Customer Accounts (BCA) / SAP Core Banking / SAP Financial Services / SAP Account Management / Posting Control Office / SAP FI / SAP FICO / SAP Finance / SAP Payments Engine.
Oracle database, SQL, Unix and Automic/UC4/Control-M/AutoSys scheduling tools knowledge would be an added advantage.
Knowledge in SAP Basis activities
Knowledge in batch processing within SAP Systems
Knowledge in Post Processing Offices within SAP Systems
Knowledge to run queries or create reports within SAP Systems
ABAP programming know how
Experience in On call-Support activities
Extensive analytical and process related thinking combined with creativity, independence and assertiveness, to design procedures.
Organizational Skills (Project experience, independent working)
Communication Skills (good verbal and written communication)
ITIL Know How

Education/Certification

Bachelor s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
ITIL Foundation Certificate (preferred but not mandatory)
Good knowledge on interface technologies and communication protocols
Very strong English written & verbal skills required.
Good language skills in German required (preferred but not mandatory)

Key Technical Competencies & Proficiency Level (1 to 5)