L2 Production Support Professional - ITIL, SQL, Linux

Provide L2 production support for critical applications, ensuring timely and effective resolution of issues.

Handle 24x7 support operations and resolve technical issues in alignment with SLAs.

Monitor application performance, handle incidents, and perform root cause analysis for production issues.

Proficiency in Unix/Linux for troubleshooting and support.

Strong SQL skills, including writing queries to support data analysis, and debugging issues.

Experience with monitoring tools and job scheduling using Autosys.

Quick and effective troubleshooting of incidents in the production environment.

Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.

Coordinate with Infrastructure (IT) teams and development partners for issue resolution.