Associate, Production Services Application Support Analyst II

Senior Associate, Production Services Application Support Analyst (Grade - I)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We re seeking a future team member for the role of Senior Associate Application support I to join our Corporate Engineering Production services team. This role is located in Pune-MH, HYBRID/REMOTE.

In this role, you ll make an impact in the following ways:

• Maintain Production stability by monitoring Production alerts and Incidents and take timely remediation actions as defined in our standard operating procedure (SOP).
• Handle Incident bridge calls on need basis playing the role of Senior Incident officer (SIO).
• Participate actively with our automation efforts to reduce manual work.
• Cover IST shifts (6:30 am to 3:30 pm / 2 pm to 11 pm IST) for our India support team as per their rotational shift model. Our 2 Shift cycles are either Sundays to Thursdays or Tuesdays to Saturdays.
  
  

To be successful in this role, we re seeking the following:

• Bachelor of Engineering or Equivalent degree
• 3 + years of relevant Application support experience in distributed / mainframe environments with strong hold on Unix commands.
• Solid experience in Incident Management process to perform the role of Senior Incident officer (SIO) while handling major Incidents for all our LOBs in Corporate Engineering.
• Hands on exposure of monitoring, scheduling, and reporting tools like Moogsoft, Splunk, App dynamics, Dynatrace, Synthetic monitoring, ESP, Control-M, Service now, Thousand eyes etc.
• Hands on with any scripting programming languages like Python or Shell scripting.
• Strong communication for handling management communications and debugging skills following documented standard operating procedures or knowledge documents.

At BNY, our culture speaks for itself. Here s a few of our awards:

• America s Most Innovative Companies, Fortune, 2024
• World s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
• Most Just Companies , Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.