Associate, Client Processing I

Associate , Client Processing I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We re seeking a future team member for the role of Associate , Client Processing I to join our lockbox team. This role is in Chennai, TN- Hybrid.

In this role, you ll make an impact in the following ways:

• Monitor and critique daily work of the team.
• Identify and escalate to management potential performance and/or operational problems within the unit.
• Work closely with internal departments and management to ensure that daily work produced meets quality/accuracy and timeliness requirements as outlined in applicable service level agreements.
• Perform research on inquiries received from customers via ECRM tool and arrange to provide the requested details to the Client.
• Assist in back-office operations pertaining to customer related queries.
• Executing all correspondent requisites in a timely and accurate manner with an understanding of underlying business and specific client needs.
• Performing routine operational task in a product or functional area. Attending on customer queries received via application / emails.
• Must think out of the box to develop creative approaches towards problem solving.
• Excellent verbal & written communication skills and escalate issues/queries through email and/or presentation of potentially complex information and views within groups or to senior management .

To be successful in this role, we re seeking the following:

• Graduate, preferably Post Graduate.
• Candidates 3-5 years of experience of handling customer queries, Exposure to quality tools, MS Office, and strong communication skills.
• Stakeholder management in their prior role will be an added advantage.
• Team handling experience will be an added advantage.
• Exhibit proficiency to handle complex numerical data.

At BNY, our culture speaks for itself. Here s a few of our awards:

• America s Most Innovative Companies, Fortune, 2024
• World s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
• Most Just Companies , Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.