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Associate - Feeder Operations - Global Service Centre
DP World
·
0-3 years
Mumbai, Nagpur, Thane + 3 more
1 vacancy
Associate - Feeder Operations - Global Service Centre
DP World
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strong communication skills, both verbal and written.
- Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation.
- Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines.
- Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates.
- Adaptability to changing priorities and willingness to learn, supporting time-sensitive projects as required by the business.
- Team player with a collaborative and positive attitude.
- Problem-solving ability to address customer inquiries effectively.
- Basic tech proficiency, including CRM tools and software.
- Effective time management to meet deadlines and deliver goals as per defined KPIs.
- Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual.
- Process dangerous goods documents and updating/correcting bookings according to legal requirements.
- Should have good communication skill in English and must have good proficiency in Email Writing skills.
- Should have a minimum typing speed of 20 wpm with 95% accuracy.
- Problem solving, Excellent communication and interpersonal skills.
- Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well.
- Bachelors degree.
- Minimum 0-3 years of experience in Documentation processing with a reputed shipping/logistics organization.
Employment Type: Full Time, Permanent
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