Business Technology Analyst

Key Responsibilities:

• Collaborate with Business Systems Analysts (BSAs): Partner with BSAs to understand business requirements and provide technical expertise to translate these into functional solutions.
• Integration Projects: Lead and participate in the design and implementation of system
• integrations, ensuring seamless process and data flow between different platforms.
• Technical Solution Design: Architect scalable, reliable, and efficient technical solutions that support business objectives, including automation and process improvements.
• Problem Resolution: Troubleshoot and resolve technical issues related to SaaS applications, working with vendors and internal IT teams as needed.
• Stakeholder Communication: Communicate effectively with both technical and non-technical stakeholders to ensure a shared understanding of project requirements, timelines, and deliverables.
• Documentation: Develop and maintain detailed technical documentation, including system architecture, integration workflows, and configuration specifications.
• Testing & Validation: Conduct testing and validation of new features, configurations,and integrations to ensure they meet business requirements and function as intended.
• Compliance & Security: Ensure all technical solutions comply with company policies, industry regulations, and best practices for data security and privacy.

Qualifications:

• Education: Bachelors degree in Information Technology, Computer Science, or a related field.
• Experience:
• 3-5 years of experience in a similar role, preferably with SaaS applications and system integrations.
• Proven experience working with ERP, CRM, or other enterprise systems.

Technical Skills:

• Strong understanding of JavaScript, and a familiarity with React and Node.js
• Experience with API integrations, working with REST APIs
• Experience with database management and SQL queries.
• Familiarity with SaaS platforms like Salesforce, Workday, or NetSuite.
• Business Acumen: Ability to understand business processes and translate them into technical requirements.
• Problem-Solving Skills: Strong analytical skills with a focus on finding efficient solutions to complex technical challenges.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Experience with cloud-based platforms and integrations.
• Knowledge of ITIL, Agile, or similar methodologies.
• Certification in relevant SaaS platforms (e.g., Hubspot, NetSuite ERP Consultant)