Lead Business Technology Analyst

Job title: Lead Business Technology Analyst

Years of Exp: 4-8

About Psiog:

Psiog Digital is a pure play software services specialist focusing on delivering technology services & solutions in the areas of operational efficiency & customer experience. Headquartered in Chennai, India, Psiog services global customers in North America, EMEA, ANZ & APAC across a variety of industries such as Manufacturing, Energy & Utilities, Hi-Tech, Financial Services, Retail and Automobile. Psiogs core expertise is in building, implementing, testing, integrating & maintaining applications leveraging a variety of cutting-edge tools & technologies.

About the Team:

Youll be part of Team Psigma, the Business Technology consulting vertical focused on delivering

measurable outcomes to customers, by understanding business needs, pain points and coming up with solutions leveraging Technology. With a consultative mindset, we strive to be a trusted advisor, be it feature prioritization or tech strategy decisions of build vs buy, for various customer stakeholders.

As an analyst, you will be playing a key role across the full spectrum of Business Analysis activities, taking up responsibilities right from understanding customers business context & key initiatives, identification & definition of problem statements, performing analysis & modelling of solutions to deliver value to the stakeholders. You will act as the primary interface between business unit end-users and systems/applications development areas. You will be required to analyse business systems and/or business processes to identify user needs, elicit & document requirements, and address operations/process issues/improvements using tools

& techniques to accomplish business objectives.

Key Responsibilities:

 Identifying & mapping business processes, eliciting requirements, uncovering areas for improvement, determining key metrics for developing and implementing solutions.

 Breakdown of the requirement into the relevant system components and write user stories to convey the same to the stakeholders

 Proactively analyse the end-to-end flow to look for blockers and edge cases that the solution might not currently facilitate

 Impact analysis on changes made to downstream and upstream systems

 Interact with all levels of the business community, seeking approval from all stakeholders of the projects

 Corroborate UX flow with the acceptance criteria to understand the flow and evaluate gaps

 Provide a walkthrough of system level flows &requirements to the relevant teams with an overall understanding of the architecture.

 Effectively communicating your insights and plans to cross-functional team members and management.

 Conducting meetings and presentations to discuss processes and share findings.

 Documenting and communicating the results of your efforts.

Competencies:

1. Process Mapping

 Experience in business process mapping, analysis, and improvement techniques.

 Understand & analyse complex end-to-end flows from a user as well as data standpoint

2. Requirement Gathering & Facilitation

 Elicit requirements by gaining clear understanding of the need/problem & the desired end state or the As is and to-be.

 Facilitate requirement gathering sessions acting as the interface between the various teams to own and

manage the entire requirements lifecycle.

 Ability to progress the analysis and drive decisions to close open issue through discussions with multiple stakeholders.

3. Documentation

 Experience in writing User Stories and producing Business Requirement Documentation

 Must be strong in translating business requirements to technical resources (internal and external) in supporting the project.

 Experience using tools that record, track, and manage requirements like tools like Azure DevOps, JIRA.

4. Delivery Requirements

 Ability to understand complex integrated enterprise systems layout.

 Experience working in Scrum teams, familiar with agile rituals in sprint settings.

 Constantly anticipate blockers due to functional/ technical limitations and raise it to the relevant stakeholders at an early stage. The candidate is expected to take ownership of the implementation and drive the same by co-ordinating amongst the various stakeholders

5. Thought Leadership

 Strong desire to continually expand knowledge and learn new skills with the intention of sharing

knowledge assets to the practice.

 Conduct market research for various service offerings by analysing various industry reports & product- market trends.

 Support in the development, research and design of consulting and domain mindshare such as: articles, whitepapers, collateral development, eBooks, infographics, leadership forums, collaboratory sessions, Yammer, etcDesired Qualifications:

 A bachelor’s degree in Engineering, Business or Commerce and related field preferably with an MBA.

 A minimum of 4+ years of experience in business analysis preferably in an application development, digital transformation setting.

 Excellent planning, organizational, and time management skills. A track record of following through on commitments

 Experience of As Is / To Be analysis, Gap analysis, Requirements elicitation, Workshop facilitation & Business Use case development.

 Motivated, flexible and with a can-do approach.

 Good interpersonal skills, confidence, and ability to interact professionally with people at all levels