Patch Management Administrator

Job Title: Patch Management Administrator

Location: Mumbai (work from office). Candidates looking for remote working or not comfortable with the job location need not apply.

Summary: A patch management administrator responsible for patch management, patch prioritization, patch testing, patch compliance, patch troubleshooting, patch monitoring, assets & configuration management. He is also responsible for overseeing the process of applying patches and updates to software and systems within the organization's infrastructure. This role ensures that all systems are up-to-date with the latest security patches, feature updates, and bug fixes to maintain security, stability, and performance. The specialist will work closely with system administrators, security teams, and other IT professionals to ensure smooth operations and compliance with patching policies.

Responsibilities:

Patch Deployment: Manage, test, and deploy patches for operating systems, applications, and hardware devices across the organizations network.

Patch Scheduling: Develop and maintain a patch deployment schedule, ensuring that patches are applied in a timely and organized manner to minimize system downtime and disruption.

Vulnerability Management: Identify vulnerabilities in systems and software by monitoring patch release notes, vendor advisories, and security bulletins.

Security Compliance: Ensure compliance with security standards, regulatory requirements, and internal policies related to patch management.

Testing and Validation: Test patches in a controlled environment to ensure compatibility and stability before deployment in production environments.

System Monitoring: Monitor the status of patch deployment, identify failed patches, and coordinate remediation activities.

Documentation: Maintain detailed records of patching activities, including schedules, testing results, issues, and resolutions. Prepare reports for IT management and auditors.

Collaboration: Work with other IT teams (network, security, and systems administrators) to ensure patches are applied consistently across all systems.

Incident Response: Troubleshoot patching issues and provide timely resolutions to any problems caused by patches.

Patch Inventory Management: Track and maintain an inventory of patches for software and systems in use, ensuring they are up to date and applied regularly.

Continuous Improvement: Stay updated on the latest patching tools, techniques, and best practices to continuously improve the patch management process.

Education: Graduation in any stream or Diploma in Engineering from recognized university with relevant experience in IT Service Delivery Management.

Experience: Minimum 6+ years of experience, preferably in IT systems patch administration, security, or related roles.

1. Hands-on experience with patch management tools.

2. Familiarity with Windows, Linux, and macOS operating systems and their patching processes.

Certification: ITIL V4 (preferred)

Knowledge:

1. Proven experience in IT patch management.

2. Hands-on experience with patching tools like BSA, etc.

3. Basic knowledge on IT Infrastructure (Database, OS, VM, Storage, Middleware, and Network). Cloud computing knowledge can be an advantage. Team Management, Alert Management, Monitoring tools exposure, Escalations Management (mandatory).

4. Hands-on Knowledge on ITSM tools is essential.

5. In-depth knowledge of ITIL framework, particularly in Configuration Management and ITSM processes.

6. Basic knowledge of Network, Servers, Application Support experience.

7. Basic knowledge on Private and Public Cloud Computing (VMware/Azure/AWS/GCP)

Skills:

1. Strong analytical, conceptual thinking and problem-solving skills. Should have strong written, verbal and presentation skills.

2. Ability to present complex technical information to non-technical stakeholders.

3. Detail-oriented with a focus on quality and accuracy in project/service deliverables.