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Sr. Managers & above To apply US fintech/banking only Customer Service

13-21 years

Noida, Delhi/Ncr

2 vacancies

Sr. Managers & above To apply US fintech/banking only Customer Service

iEnergizer

posted 23d ago

Job Description

IENERGIZER, Noida is Hiring


Designation / Role: Service Delivery Lead / SDL


LOB/ Process: US Banking - Card Operations - Customer Service


Key Requirements (Most Important): -


1. On paper Senior Manager or equivalent level to apply only.

2. Expertise handling a team size of at least 150+ ftes.

3. Should be from "US BANKING / Fintech / BFSI CARD OPERATIONS -CUSTOMER SERVICE ONLY."


Interested Please share your resumes at sharandeep.kaur@ienergizer.com or reach out Sharandeep Kaur at 926636442



X NOT TO APPLY---IT / COLLECTIONS/ DOMESTIC PROCESS or BANK --NOT TO APPLY X



JD - SDL - Operations - US BANKING - Blended Process.

  • Managing delivery of international account.
  • Delivery matrix and contractual SLA management.
  • Ensure timely and accurate reporting of performance metrics and SLAs to the Management
  • Day to day client management.
  • Managing a span of 200+ FTs across multiple account.
  • Lead all client and internal calls for the process, single point of contact.
  • Responsible for deploying optimal workflow to deliver the desired delivery goals.
  • Deploy and review proper Quality Control measures and Tollgates in process.
  • Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
  • Identify opportunities to streamline business processes and systems.
  • Represent the company and actively participate in operational reviews, MBRs/QBRs.
  • Direct workflow, training and other shared services for optimum functioning of account.
  • Manage attrition and career planning of all employees within span of control.
  • Grow account strategically to increase top line for the Organization.
  • Manage and improve profitability of the account.
  • Educational qualification- Must be a Graduate.

Work experience - 12+ years of relevant experience. Should be from a BPO Background only and should have handled International US BANKING Campaigns.

Special requirements

  • Strong written and verbal communication & technical writing skills.
  • Strong understanding of contracts and key BPO dynamics governing them.
  • Strong customer service orientation and client management skills.
  • Fundamentally a strong people manager. Should be able to guide a team to success.
  • Highly organized with a proven track record of delivering to deadlines.
  • Exceptional attention to detail and output oriented & work under pressure
  • Excellent People Management & leadership qualities.


5 Days working from office + Rotational Shifts + NO CABS



Employment Type: Full Time, Permanent

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What people at iEnergizer are saying

4.5
 Rating based on 48 Customer Service reviews

Likes

It's good for start-up but not good for your growth

  • Skill development - Excellent
Dislikes

No appraisal no increment ni growth.its good for temporary purpose only

  • Promotions - Poor
Read 48 Customer Service reviews

Customer Service salary at iEnergizer

reported by 32 employees
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₹1.8 L/yr - ₹5 L/yr
At par with the average Customer Service Salary in India
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