Deputy Vice President - Cluster Sales

MOU Achievement (All KRAs as per Goal Sheet) :
Deliver 1.5L-3L new accounts annually from the assigned state with desired channel mix & profitable portfolio mix
Responsible for sales of Premium Cards with focus on 3K,5K cards to boost profitability
Cross-sell of various Insurance products
Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization

Organized Retail Sourcing- Open Market Sales & Cobrand Distribution Management
Increase Retail Sales foot print across cities tapping cost- viable opportunities available with high quality customer walk-ins as in Airports, Premium Malls, Organized retail stores. Build a strong relationship with all partners, manage customer escalations if any, drive high productivity through Face2Face sourcing, fulfilment of customer application
Develop opportunity for base variant customer sourcing through high traffic railway & metro stations across the cluster
Develop specific sales strategy for respective cobrand partners building volumes from the partners eco-system - BPCL, Landmark, Tata, Nature Basket
Needs to maintain strong relationship with all local cobrand partners ; ensure seamless operations across points

Partnering with Internal Stakeholders :
Streamlining complaint management process, revert to all customer escalations within TAT
Ensure that proper collaboration happens with stakeholders to close any customer complaint received
Ensure all VIP & sensitive cases are handled with due care by the team
Partnering with WE team to ensure NFTE lifecycle is managed effectively by all team members and stakeholders
Monitor Sales Compliance: Policy adherence, Scorecard Implementation, Audit and Corrective Action Policy Implementation

People : Team Management, Leadership and Performance Management
Planning and implementing FTE & NFTE hiring across locations as required to meet the MOU targets
Identifying and Grooming Critical FTE Talent. Focusing on talent development via Coaching, Mentoring and Training along with HR
Driving team connect/review & training with regular and extensive travel in a widespread territory
Talent management and second line creation of NFTE s which are critical to our business

Driving Key Initiatives & Projects of the Company :
Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings
BRE Digital Sourcing, key initiative being driven by all CSMs - helps with instant approval, reduces cost
Regular identification of cost save opportunities and action, review consolidation for optimised cost benefit output

Productivity :
To drive the benchmark productivity of all the team members ; including extended NFTE teams- both frontend & backend
Introduce, implement and review processes to maximize FTE/NFTE productivity
Use all possible avenues to drive productivity through all the open channels/avenues available

New Sourcing Avenues/Areas - Business development :
Exploration of Potential locations to expand & deploy FTE /PSA Premises & establish long term business growth
Remain abreast with competition moves, immediate corrective actions taken basis SWOT
Developing tier 2-3 cities basis industry benchmarking, business and market intelligence for higher and profitable sourcing

Adherence to Compliance :
To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams