Vice President - Cluster

Vice President, Cluster who will serve as primary business leader with overall responsibility of operations of resort & hotel to achieve guest, employees, corporate and owner satisfaction towards quality service while meeting/exceeding financial goals.

The positions own and manage the relationship with the owner while striking an effective balance between the owners interest as well as brand interest. The role reports to the Board of the Hotel. The job role is based out of our hotel in Manali, Himachal Pradesh

The deliverables

Operation Management

• Oversee resort and hotel operation, including business activities, room comfort and services, food & beverage, and guest service satisfaction.
• Walk to the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards additionally inspect guest room on a weekly basis to ensure cleanliness/maintenance.
• Prepare for Quality Assurance (QA) audits and encourage all departments to operate under Standard Operating Procedures (SOP) or Local (LSOP) and make sure they are up to date.
• Delegate responsibilities and maintain accountability for operations and projects to an appropriate level of associate for high guests experiences.
• Provide timely, real-time feedback to owners daily on service and operational standards, including feedback on even the smallest of service and operational details to owners.

Support Sales and Marketing Strategy

• Manage relationship with decision makers at top account.
• Work with the Sales & Marketing department to establish property sales strategy, extended stay occupancy (ESOcc) targets, and interact with in-house guests to prospect for new sources of business. Additionally, identify other innovative means of capturing new streams of revenue through property amenities.
• Understand and leverage sales and marketing advantages over competitor properties within market by sharing inputs to sales and marketing department.
• Participate in the property sales review (PSR)
• Actively identifies local regional talent to grow company in new market.
• Engages with community to build strong relationships with neighbors.
• Function as an Ambassador for the company within the community.

Managing Profitability

• Masure, analyze and communicate property performance using a variety of financial non financial date including controllable costs, sales revenue generated, guest satisfaction, and associated engagement data.
• Manage on property controllable costs associated with rooms, housekeeping, MICE Events, and food & beverage operations, initiate action to support properties revenue and profitable goals.
• Review Properties Distribution Summary (On Demand) and Purchase Detail Reports, Identify, research, and resolve balance issues, approve, and sign off on invoices.
• Consolidate reports for quarterly review (P&L, Accounting Scorecard, Banking Report, Credit Card, etc.), review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability.
• Train department heads to assess performance and generate actions to improve results.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
• Balance inventory to ensure same-day sellouts.
• Support and test strategies, review rates and adjust them to manage optimal mix in the segmentation.

Managing Relationships with Property Stakeholders

• Keep owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
• Meet with other managers from the competitive set and build relationships with other businesses related to hotel activity.

Managing and Conducting Human Resource activities

• Conduct performance review process for associates (including career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
• Understand the performance expectations for all positions within the property (e.g., front desk associate, gourmet attendant, etc.).
• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Facilitate property activities and training that communicate and reinforce culture with associates.
• Conduct All Associates meeting every quarter.
• Participate in half yearly departmental meetings and engage associates to contribute in a positive manner.

Additional Responsibilities

• Manage e-mail and paper mail.
• Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.).
• Prepare for owners visits (e.g., pulling and consolidating relevant reports).

Requirements

• Bachelors degree in hospitality management or business administration
• Minimum 7-10 years of managerial experience in luxury hospitality, resorts, or eco-tourism
• Proven leadership skills, high results-oriented professional and high exposure to create a diverse and supportive work environment.
• Can work as a team leader, with a dynamic, cheerful outlook.
• Professional attitude and appearance
• Good office skills (office software)

Key Performance Indicators (KPIs)

• GSS score of 95% or higher.
• Revenue growth as per business plan
• Operation efficiency operation costs within budget

The package

• Competitive salary & comprehensive benefits package,
• Comprehensive Insurance Coverage for Hospitalization and Personal Accident