Cluster General Manager

Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties

As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment

Leads the leadership teams in the development and implementation of property-wide strategies

Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations

In addition, the General Manager builds relationships with key customers through personal involvement in the sales process

The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand

Position serves as the principal interface with property ownership and establishes relationship as a business partnership

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results

Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units

In addition, the position is responsible for sales and revenue generation for all units within the cluster

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area

OR

4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area

CORE WORK ACTIVITIES

Leading Operations and Department Teams

Sets goals and expectations for direct reports using the performance review process

Identifies leadership management on the property

Inspires and motivates team to achieve operational excellence

Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results

Managing and Sustain Sales and Marketing Strategy

Develops deployment strategies to market property in order to continue to grow market share

Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies

Ensures focus is on proactive selling as well as reactive selling

Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property s market position

Managing Responsibilities with Property Stakeholders

Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager s position as the point person for the owner

Manages an effective balance between the owners interests and the company s interests

Understands the owners perspective and ROI expectations

Managing Profitability

Identifies key drivers of business success and keeping the team focused on the critical few to achieve results

Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market

Champions change in order to insure property is profitable

Maintaining Revenue Management Goals

Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance

Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year

Oversees the alignment of revenue strategies amongst the area properties

Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy

Managing Property Operations

Holds staff accountable for successful performance

Utilizes an open door policy

Communicates a clear and consistent message regarding property goals to produce desired results

Fosters employee commitment to providing excellent service

Managing and Conducting Human Resources Activities

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures

Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation

Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities