Bus Process Delivery Analyst - Telecom Operations

Skill required:Telecom Operations - Service Assurance
Designation:Management Level - Analyst
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
The PM-Service assurance team is accountable for resolving service issues/escalations by coordinating with vendors/customers and other relevant stakeholders

Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. Experience, with preference in Telecom program management/ IT Service Assurance What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Excellent knowledge of Telecom service assurance and its processes.

Good understanding of Customer engagement and project management

Flexible to adapt processes and system rules to drive business outcomes.

Basic Excel and PowerPoint skills

Ability to individually solve problems using analytical tools and identify practical actions to do so

Excellent overall and written communication skills

Analytical capabilities, ability to interpret data, and provides business insights.

Recommendations to mitigate business and operational risks Roles and Responsibilities

Monitor service for issues per customer contract

Create incident record for service issues/escalations

Triage service issues/escalations (e.g., open conference bridge)

Coordinate with vendor and Monitor resolution progress

Resolve service issues/escalations including customer meetings and close the incidentQualificationN/A