Client Servicing Specialist - Goa

Job Description - (Associate) Client Experience:

• Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLAs
  
• Handling  customer escalations-preparing RCA and providing the solution to resolve issues
  
• Collaborate with internal stakeholders to maintain and increase performance of client accounts   
  
• Delivering information about companys offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
  
• Interact  with clients, understand their needs and requirements and deliver customized solutions
  
• Identify  any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services
  
• Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance
  

Experience/Eligibility Criteria ;
  - Graduate with minimum 2-3 years of experience in client handling
 -  Good to have logistics background
-   Data oriented and systematic approach

Required skills

• Excellent communication skills
  
• Strong Analytical Skills with proficiency in MS office         
  
• Ability to create, establish and maintain strong relationships with clients  
  
• Tenacity to work in a high-growth and fast paced environment   
  
• Efficient in time management with multitasking skills   
  
• Problem solving & Negotiation skills   
  
• Empathy Patience         
  
• Fact based and responsive decision making

Please Note - We are 6 days working