Analyst ,Customer Service Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.

Job Purpose

• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

• 2-4 years Banking Experience

Education / Preferred Qualifications

• Graduate preferably Banking/Commerce

Core Competencies

• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Technical Competencies

• Good Computer Knowledge

Work Relationship

• Team player
• Self-motivated and takes initiative

DBS India - Culture & Behaviours

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements .