Qualification:
Key account manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONEs current and future share of customers business by identifying solutions and developing processes that add value to both KONE and the customer.
Customer relationship management: -
- Accountable for managing strategic and/or Core 1 customers assigned to him/her.
- Accountable for accuracy of customer data and
- Accountable for customer plans, their approval and follow-up with the unit
- Accountable for building and coordinating relationships on many levels between customers
- organization and KONE as well as other
- Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management
Sell: -
- Responsible for creating and managing opportunities in his/her customer base with the account teams.
- Responsible for sharing customer knowledge and contacts to support other account team members to win the orders.
- Creates value propositions with clearly described benefits of KONE solutions for customers needs.
- Accountable for national or frame agreements and managing the customers contract portfolio.
- Responsible for developing the profitability of the customers business with KONE according to the account plan.
Leadership / People Management: -- Determines the responsible KONE organization for the account together with the areas sales
- Accountable for driving commitment to the shared objectives among the sales managers, salespersons, supervisors and other KONE team
- Keeps the local salespersons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.
Employment Type: Full Time, Permanent
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