Sr Customer Service Executive - Program Management

Responsible for managing projects right from planning, collaborating with multiple stakeholders to reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Manage initiation, Scheduling, tracking, reporting and execution of project as per the agreed schedule , scope using Standard templates
Setting an appropriate schedule for the development of certain deliverables
Define project milestones and highlight project dependency.
Develop project plans and schedules, and track progress against established metrics.
Support in managing project budgets and ensure that projects are completed within budgetary constraints.
Identify and manage project risks and issues and develop mitigation strategies.
Ensure that projects are completed on time, within budget, and to the satisfaction of all stakeholders.
Drive continuous improvement in project management processes and methodologies. Minimum qualification & experience Relavant Years of experience in program management Desired Skill sets Reporting, proposal writing, and budget planning
Good knowledge of programme and project management methods
Risk assessment, time management