BPO Ops. Manager (Surat Location) Salary- 60K Inhand

Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role.

Company Name- Cyfuture India Private Limited

Position- Manager Operation/ BPO Manager Ops

Qualification- Graduate/Postgraduate

Job Location- Kapodara, Surat, Gujarat

Salary- up to 6 Lakh

Roles & Responsibilities:

• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.

Required Candidate profile

• Minimum of 2 years of experience as an operation Manager from any Domestic Voice process.
• Non-BPO experienced profiles will not be considered.
• Good communication, Analytical, and leadership skills.

Note: Need immediate joiner only. Only work from office job. Call/WhatsApp CV to Ambi - 9210751781