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53 Cyfuture Jobs

BPO Ops. Manager (Ghansoli Location) Salary- 50K Inhand

6-8 years

₹ 4 - 6L/yr

Navi Mumbai

1 vacancy

BPO Ops. Manager (Ghansoli Location) Salary- 50K Inhand

Cyfuture

posted 17d ago

Job Description

Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role.


Company Name- Cyfuture India Private Limited

Position- Manager Operation/ BPO Manager Ops

Qualification- Graduate/Postgraduate
Job Location- Ghansoli, Navi Mumbai

Salary- up to 6 Lakh

Roles & Responsibilities:

  • Must have great understanding about BPO Matrix.
  • Skills for planning, assigning and directing work.
  • Meet or exceed KRA's of all team members - New training and ongoing training of team members
  • Responsible for revenue generation of assigned process and span
  • Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
  • Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
  • Document and communicate system and business process gaps.
  • Ensure process operates efficiently according to client and company measures.
  • Be directly responsible towards fostering the development of your team by motivating .
  • Strong Client Handling Skills.

Required Candidate profile

  • Minimum of 2 years of experience as an operation Manager from any Domestic Voice process.
  • Non-BPO experienced profiles will not be considered.
  • Good communication, Analytical, and leadership skills.

Note: Need immediate joiner only.

Only work from office job.
Call/WhatsApp CV to Ambi - 9210751781


Employment Type: Full Time, Permanent

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What people at Cyfuture are saying

What Cyfuture employees are saying about work life

based on 486 employees
59%
31%
67%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
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Cyfuture Benefits

Free Transport
Cafeteria
Job Training
Work From Home
Soft Skill Training
Free Food +6 more
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