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272 Floor Management Jobs

International Process Team Leader

3-6 years

₹ 3 - 5L/yr

Indore

1 vacancy

International Process Team Leader

Teleperformance

posted 8d ago

Job Description

*Job Summary*


We are seeking an experienced Banking Process Team Leader to oversee a team of banking process executives in our BPO organization. The successful candidate will be responsible for ensuring high-quality service delivery, meeting productivity and quality targets, and driving process improvements.


Roles and Responsibilities

  • Manage international process teams, ensuring efficient operations and meeting performance targets.
  • Oversee team handling, floor management, and escalation management to minimize shrinkage and attrition.
  • Develop and implement strategies to reduce AHT (Average Handle Time) and improve CSAT (Customer Satisfaction).
  • Ensure effective rostering, KPI monitoring, and SLA management to maintain high levels of customer satisfaction.
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes.

Employment Type: Full Time, Permanent

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Process Team Leader salary at Teleperformance

reported by 11 employees with 2-11 years exp.
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₹1.8 L/yr - ₹4.6 L/yr
45% less than the average Process Team Leader Salary in India
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