Showroom Sales Officer @ Faber Platinum Studio (Thrissur & Calicut)

Job Overview:

We are seeking a motivated and customer-focused Showroom Sales Officer to join our team at Faber Platinum Studio. As a key member of our showroom staff, you will be responsible for delivering excellent customer service, driving sales, and ensuring a smooth and enjoyable shopping experience for all visitors. Your role will involve assisting customers with their purchasing decisions, maintaining showroom displays, and achieving sales targets.

Key Responsibilities:

1. Customer Service Excellence:

• Greet and assist customers in a professional and friendly manner.
• Provide detailed product information, demonstrations, and guidance to customers based on their needs.
• Address customer queries and concerns promptly and effectively, ensuring customer satisfaction.

2. Sales and Target Achievement:

• Meet or exceed sales targets set by the showroom management.
• Actively promote products, up-sell, and cross-sell to customers to increase sales.
• Maintain knowledge of current promotions, product offers, and new arrivals to effectively inform customers.

3. Product Knowledge:

• Stay updated on the features, benefits, and specifications of all products in the showroom.
• Provide accurate information regarding pricing, specifications, and delivery options to customers.
• Offer personalized solutions based on customer requirements, helping them make informed purchasing decisions.

4. Visual Merchandising and Store Maintenance:

• Ensure that showroom displays are clean, organized, and visually appealing at all times.
• Arrange products according to company standards to enhance the shopping experience.
• Conduct regular stock checks and inform management of inventory shortages or stock levels.

5. Sales Reporting:

• Keep track of sales performance and customer interactions.
• Report daily, weekly, and monthly sales figures to the Showroom Manager.
• Assist in tracking customer preferences and feedback to improve product offerings and sales strategies.

6. Administrative Support:

• Assist with processing customer orders, invoices, and payments accurately.
• Ensure all sales documentation, including customer details and transaction records, is correctly entered and maintained.
• Help with the management of product returns and exchanges in line with company policies.

7. Team Collaboration:

• Work closely with showroom colleagues and management to ensure smooth store operations.
• Participate in showroom meetings, training sessions, and product knowledge workshops.
• Assist in team efforts to meet showroom targets and customer satisfaction goals.

8. Customer Relationship Management:

• Build and maintain strong relationships with new and existing customers to encourage repeat business.
• Follow up on customer inquiries and sales leads, ensuring an ongoing positive relationship.
• Promote loyalty programs or membership benefits when applicable.

Key Skills and Qualifications:

• High school diploma or equivalent (preferred; a degree in sales, marketing, or a related field is a plus).
• Minimum of 1-2 years of experience in showroom sales or retail environment.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a positive attitude.
• Ability to work effectively in a fast-paced, goal-driven environment.
• Basic computer skills (POS systems, MS Office, etc.).
• Ability to work flexible hours, including weekends and holidays if required.

Key Attributes:

• Sales-driven and results-oriented.
• Energetic, enthusiastic, and a team player.
• Strong organizational and time management skills.
• Detail-oriented with the ability to handle multiple tasks simultaneously.
• Professional appearance and grooming.

Benefits:

• Competitive salary and performance-based incentives.
• Employee discounts on showroom products.
• Opportunities for professional development and career advancement.
• Positive and dynamic work environment.