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68 Cyfuture Jobs

BPO Ops. Manager (Surat Location) Salary- 60K Inhand

5-10 years

₹ 5 - 7L/yr

Surat

1 vacancy

BPO Ops. Manager (Surat Location) Salary- 60K Inhand

Cyfuture

posted 2d ago

Job Description

Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role.


Company Name- Cyfuture India Private Limited

Position- Manager Operation/ BPO Manager Ops

Qualification- Graduate/Postgraduate


Job Location- Kapodara, Surat, Gujarat

Salary- up to 6 Lakh


Roles & Responsibilities:

  • Must have great understanding about BPO Matrix.
  • Skills for planning, assigning and directing work.
  • Meet or exceed KRA's of all team members - New training and ongoing training of team members
  • Responsible for revenue generation of assigned process and span
  • Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
  • Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
  • Document and communicate system and business process gaps.
  • Ensure process operates efficiently according to client and company measures.
  • Be directly responsible towards fostering the development of your team by motivating.
  • Strong Client Handling Skills.

Required Candidate profile

  • Minimum of 2 years of experience as an operation Manager from any Domestic Voice process.
  • Non-BPO experienced profiles will not be considered.
  • Good communication, Analytical, and leadership skills.

Note: Need immediate joiner only. Only work from office job. Call/WhatsApp CV to Ambi - 9210751781


Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations roles with real interview advice

Top Cyfuture Operations Interview Questions

Q1. What is four pillars of oops. What is array and vector. Implement queue using stack. Project based questions.
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What people at Cyfuture are saying

What Cyfuture employees are saying about work life

based on 484 employees
59%
31%
67%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cyfuture Benefits

Free Transport
Cafeteria
Job Training
Work From Home
Soft Skill Training
Free Food +6 more
View more benefits

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