Operations Manager

Roles & Responsibilities:

• Must have great understanding about BPO Matrix.
• Manage team performance productivity/Quality/Shrinkage/Attrition.
• Manage team leaders or AM with 300+ Advisors
• Skills for planning, assigning and directing work.
• Review Process and come up with recommendation which can help in overall performance / CSAT
• Meet or exceed KRA's of all team members - New training and ongoing training of team members.
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Floor Support and Handling Escalation.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.
• Excellent Written and Verbal Communication in English

Required Candidate profile

• Minimum of 3+ years of experience as an operation Manager from any Domestic Voice process.
• Voice Process/Customer Service Operations Experience is mandatory.
• Excellent Written and Verbal Communication in English, Hindi, Gujarati and Analytical, leadership skills.

Benefits -

• flexible work environment
• Performance appraisals.
• Medical Facility

Job Location

• Urja Sadan, Nana Varaccha road, Kapodara, Gujarat

Perks & Benefits

• 35,000 – 55,000 / - (Based on last salary and Interview)

Contact Details - Interested candidates can share their resume to us at aman.agrawal@Cyfuture.com

OR

Can Call or Whatsapp us at - 9759191966 (Aman HR)